User agreement between the user (User, you) and OceanMap Travel (we) Please read these terms and conditions of use (Terms and Conditions) before using OceanMap website (Site) and making any booking. You consent to the Terms and Conditions when you use the Site, without qualification. If you disagree with any part of the Terms and Conditions, you may not use the Site in any way or make a booking. All correspondence regarding customer service or your booking should be sent to Oceanmap Ltd, U122 Network Hub, 300 Kensal Road, Ladbroke Grove, London, W10 5BE or email to email@example.com.
Contents of these Terms and Conditions:
- Your Contract
- Delivery of Your Booking
- Cancellations or Modifications by you to your Booking
- Terms and Conditions related exclusively to FlightPlus
- Passport, Visas and Health Requirements
- Other Generally Applicable Terms
1. Your Contract
A ‘booking’ means any order for products or services you make on our Site which is accepted by us. Acceptance will be made by Oceanmap Travel (and a contract concluded) when we have received full payment from you and sent a confirmation email (from either OceanMap Travel or the relevant Travel Supplier). All travel products and services featured on the Site are subject to availability. OceanMap Travel offers many different products and the specific terms and conditions relating to your booking depend on whether you book a FlightPlus, a combination of products as a DIY Package, or any Other Product: (a) A FlightPlus is entered into when you book a Flight+Hotel product via OceanMap Travel and where you are quoted one inclusive price. When you book a FlightPlus holiday, your contract is with Oceanmap Travel (ATOL 74206). For terms and conditions specific to FlightPlus only see Section 4 below; (b) A ‘DIY Package’ is booked when you put together two or more different types of products on our Site yourself (e.g. (i) transport (ii) accommodation or (iii) other tourist service which forms a significant part of your booking) and where you book these products at the same time, for one total price. Where you book a DIY Package holiday, OceanMap Travel is acting as agent for the third party suppliers such as airlines, hotels, insurance and car rental companies, package holiday suppliers and others (Travel Supplier). When you make a booking via the Site, and your preferred travel product or service is available, the contract will be between the Travel Supplier and you. OceanMap Travel is not a party to the contractual relationship; (c) ‘Other Products’ are those separate products â€“ e.g. flights and hotels purchased and paid for at different times, and holidays packaged by another supplier. Where you book any other Product, OceanMap Travel is acting as agent for third party suppliers such as airlines, hotels, insurance and car rental companies, package holiday suppliers and others (Travel Supplier). When you make a booking via the Site, and your preferred travel product or service is available, the contract will be between the Travel Supplier and you. OceanMap Travel is not a party to the contractual relationship.
OceanMap Travel STRONGLY RECOMMENDS THAT YOU TAKE OUT INSURANCE FOR ANY HOLIDAY, ESPECIALLY AS THERE MAY BE CIRCUMSTANCES WHERE NEITHER OceanMap Travel OR THE TRAVEL SUPPLIER CAN ACCEPT LIABILITY (e.g. DELAYS OR CANCELLATIONS BEYOND OUR CONTROL).
Except for the sale of FlightPlus holidays, OceanMap Travel acts as disclosed Agent for third party suppliers and for the purposes of these terms and conditions tour operators, hotels, hotel chains and hotel aggregators, insurance and car suppliers, plus all airlines, shall be included in the term ‘Travel Supplier’. In these cases your contract is between you and the Travel Supplier, and any queries or concerns relating to the product should be addressed to them. You will see the name and address, plus contact details, for most suppliers at the bottom of the more info section for each product and for all suppliers in any confirmation e-mail we or the Travel Supplier send you. OceanMap Travel does not assume any responsibility for the travel products and services provided by the Travel Supplier and makes no representations or warranties (express or implied) about the suitability or quality of travel products and services featured on the Site.
Travel Supplier Conditions
The following applies to all products or services booked via our Site: The Travel Supplier’s terms and conditions (including airlines’ terms and conditions of carriage) will apply in addition to those set out here. The Travel Supplier’s terms and conditions may include provisions relating to payment procedures, default, liability, cancellations, changes of bookings and refunds (if available) and any other restrictions. Consequently, as you move through the Site you will see links to terms applying to specific Travel Supplier products (you are advised to read those terms carefully) – however, please refer to your particular Travel Supplier for full details as to the applicable terms and conditions. You are responsible for complying with any airline or other Travel Supplier conditions in relation to check-in times, reconfirmation of flights, or other matters.
In particular, please note that in relation to air fares there are additional terms specific to that fare. For example, ‘economy restricted’ tickets are normally non- changeable and non-refundable. Flights must be used in the order set out in your itinerary â€“ e.g. a failure to use the outbound flight or first stage of a journey could invalidate the rest of the ticket. Please note that, in relation to flight tickets, the recommended minimum check-in time is 120 minutes prior to departure for international flights and 90 minutes for domestic flights. Some airlines require you to reconfirm your return flight booking at least 72 hours before travel. Failure to reconfirm your flight booking directly with the airline may result in cancellation. In addition, the majority of airlines reserve the right to make schedule changes and cancel confirmed bookings. While OceanMap Travel, as Agent, is not responsible for such schedule changes or cancellations, we will provide you with any reasonable assistance you require via our customer services. We strongly recommend (particularly if you are flying economy class), that you check in early if you have particular seat requests. OceanMap Travel has no control over the allocation of seats, even if pre-booked with the airline and can make no guarantee that specific seats will be available on departure. OceanMap Travel is not responsible for the costs of any transfers between airports or terminals that you may incur. Flights priced at special fares or best prices may not take the most direct route. Some itineraries require a change of aircraft en-route. A flight that is described as direct is one where there is no need to change aircraft during the journey. However, stops may be made en-route for re-fuelling or to let passengers on and/or off. The times given are given on the 24 hour clock system, approximate and based on outbound flights. They may vary depending on flight schedules, type of aircraft, weather conditions etc., and are indications of the hours spent actually flying (excluding time on the ground during stops en-route or when changing aircraft) and are therefore given for guidance only and are subject to alteration and confirmation. Regulations vary with each airline, but some will refuse to carry women who will be 28 weeks or more pregnant on the date of return travel. If in doubt, please check with the airline concerned and consult your doctor. Infants must be 6 weeks old or more to travel by air and must either sit on an adult’s lap or occupy an infant seat. Please contact the airline you are travelling with for details of appropriate seats. Generally children aged 2 years or more must occupy a seat.
Flights that must keep the same flight number throughout, though it may stop for a change of aircraft (equipment). And they are different from nonstop flights, which travel directly from the originating airport to the final destination without stopping for connections or layovers.
Those Flight, that travels directly from the originating airport to the final destination without stopping for connections or layovers. And they are different from direct flights, which only must keep the same flight number throughout, though it may stop for a change of aircraft.
Hotels and other Accommodation
We acquire hotel and accommodation star ratings from a variety of sources and offer them as a general guide. However, these are not necessarily the official local rating and you should be aware that standards can vary between hotels and accommodation of the same class in different countries, and even in the same country. Different countries have different standards; A 3 star hotel in one country is not necessarily equivalent to a 3 star hotel in another. Many hotels and other accommodation, especially in cities and major resorts, accommodate conventions and conferences. Also, at certain times of the year, some destinations have an influx of groups such as students, associations or clubs. We do not have exclusive use of the properties featured on the Site. The hotels we feature are shared with guests from many countries with different cultures and customs and of mixed age groups. Check-in / Checkout times – Generally guests can check into a hotel or other accommodation around 3pm and check out at 11am, local time. However, local variances may apply. If you require more precise timings, please contact OceanMap Travel Customer Services for additional information. Images – Whilst we endeavour to ensure that property images displayed on OceanMap Travel are an accurate and up to date representation of the properties, we cannot guarantee this always to be the case. The images are provided to give a general ‘feel’ for the hotel. Amenities, facilities and descriptions – Whilst we endeavour to ensure that property amenities, facilities and descriptions offer accurate and up to date information, we obtain this information from our Travel Suppliers and so cannot guarantee this always to be the case. The information is provided to give a general ‘feel’ for the property. Extra Beds and Cots – There may be an additional charge for extra beds or cots, please contact OceanMap Travel Customer Services for additional information. Breakfast is not included unless otherwise stated. Some hotels may charge additional local taxes.
Customers renting a vehicle for pick up in any country outside the European Union (EU) must be an EU resident and must present a full, valid GB or EC/EEA licence at the time of pick up. Failure to meet any of these requirements will invalidate your car rental.
TAs part of the booking process for flight tickets or hotels you are given the option to enter the details of any relevant frequent flyer or hotel loyalty programme of which you are a member. Please note that any such frequent flyer or hotel loyalty programme is subject to the terms and conditions of the airline or hotel through which it is offered. Those terms and conditions may not give rewards on all types of fare and class of service. Please contact the airline or hotel in charge of your frequent flyer or hotel loyalty programme if you are unsure of its terms and conditions. Please note that our Travel Suppliers have their own rules and regulations with regard to loyalty cards. If you have any questions, please contact them directly. In relation to the ‘special requests’ options relating to any product (e.g. meals, disabled facilities, child seats etc.), OceanMap Travel does not guarantee any such requests but will pass these requests on to the Travel Supplier/hotel.
It is your responsibility to confirm with the Travel Supplier or hotel whether such special requests can be fulfilled.
2.Delivery of Your Booking
The following applies to all products or services booked via our Site:
During the booking process, you will be given the choice of e-ticket or paper ticket. Please note that airlines have their own rules and regulations with regard to e-ticketing. OceanMap Travel cannot be held responsible for non-compliance with these rules and regulations and strongly recommends that you check these details with your airline in advance of travel.
OceanMap Travel rely on the information that you provide as being accurate and therefore cannot be held responsible if your paper tickets are lost due to an incorrect address or your e-ticket does not arrive due to an incorrect email address or your junk email settings. You must notify us immediately if you change your email address or contact telephone number. In addition, please check that the name on your passport matches the name on your ticket and/or booking confirmation. Please note that OceanMap Travel does not deliver paper tickets outside the UK. Also, if you have any special delivery requirements (such as flats with security gates) then you should advise us of this immediately after booking. It is your responsibility to advise us if you have not received your tickets. If you hold any other booking, either with OceanMap Travel or another agent, then it is your responsibility to advise us that you need tickets from us by a certain time. OceanMap Travel would recommend that you do this before completing the booking. This will help us decide if express delivery is required. Please note that some airlines may apply a charge and follow a specific procedure for the re-issue of lost tickets or tickets delayed in the post. This charge and procedure will vary depending on what airline you are travelling with. We use Royal Mail 1st Class Delivery of Tickets, if you do not receive your tickets within 7 working days of your booking confirmation e-mail; please contact us. – But not before, unless your departure is within this time. After the 7 working days we would ask that you contact us within 48 hours. If you contact OceanMap Travel within 48 hour time frame then we will cover the costs to reissue. If you contact us outside of the 48 hours then you will be responsible for any costs. Express Next Day Delivery as City Link guarantee delivery by 18:00 the following day we would ask that you contact our call centre within 48 hours of your confirmation e-mail if you have still not received tickets – but not before. Failure to contact within this 48 hour timeframe may result in costs from the airline which you would be responsible for paying. Please note that you can trace the progress of your delivery on the courier company’s website using the reference provided. This reference can be found in an e-mail that will be sent to you confirming dispatch of your tickets. In exceptional circumstances, OceanMap Travel may not be able to issue airline tickets for confirmed bookings due to ticketing restrictions outside its control. If this occurs we will attempt to notify you within 48 hours of confirmation and organize a refund or arrange an alternative. Where you choose an alternative and it is more expensive than your original booking, you may be responsible for paying the difference. Please note that you may be required to produce your booking number and/or confirmation e-mail to the relevant Travel Supplier as evidence of your booking.
3. Cancellations or Modifications by you to Your Booking
The following applies to all products or services booked via our Site:
Your ability to cancel or modify a booked travel product or service, and the method for doing so, will depend on the specific Travel Supplier’s or hotel’s terms and conditions. It therefore may not be possible to cancel or modify some products or services or there may be specific requirements you will have to meet. For flight bookings, car rental and insurance, you can possibly cancel or modify your booking by telephoning the OceanMap Travel 0044-207-631-3511 or e-mail to firstname.lastname@example.org. For car rental the following amendment and cancellation terms will apply: for reservations cancelled or amended within seven days of the booking date (the date you make the booking) OceanMap Travel will impose a charge of Â£15 per rental. For reservations cancelled or amended more than seven days after the booking date, OceanMap Travel will impose a charge of Â£40 per rental. In some circumstances, OceanMap Travel or the Travel Supplier may be unable to cancel or modify a travel product or service unless we receive a written request together with payment of any extra fees and associated charges. Please note that, in relation to flights, a ‘no-show’ for a flight may result in your ticket being cancelled by the airline and therefore not refundable. Consequently, if you desire to change a flight booking close to the departure time, we strongly recommend that you phone OceanMap Travel and obtain written e-mail confirmation to that change before electing not to travel on the original flight. For car rental, if you fail to cancel your reservation prior to the pick-up time and do not collect the vehicle on the pick-up date, or of you fail to comply with the pick-up terms (see car supplier terms and conditions), OceanMap Travel reserves the right to make a ‘no-show’ charge of 100% of the total car rental booking value. In the event that you make any alteration to your booking (including, but not limited to, cancellations, refunds, amendments and name changes), OceanMap Travel reserves the right to charge you an administration fee of Â£50 per person to cover the administration costs incurred by OceanMap Travel. These charges do not include any charges imposed directly by the Travel Supplier or hotel. Credit card fees, booking fees and any fees paid for delivery of paper tickets are non-refundable in the event of cancellation. If you have used an e-voucher or received a discount when making a booking on the Site, you agree that you have read and accept the e-voucher or discount terms and conditions. If you make any change to a confirmed booking which was originally made using an e-voucher or discount; that e-voucher/discount will become invalid and you may be charged an amount equal to the value of the e-voucher/discount used.
4. Terms and Conditions Relating Exclusively to FlightPlus
All FlightPlus provided by OceanMap Travel are ATOL protected (No.74206) under a licence from the Civil Aviation Authority (CAA). This means that you are protected in the unlikely event of OceanMap Travel’s insolvency in that the CAA will ensure that you are not stranded abroad and arrangements will be made to refund any money you have paid to us for an advance booking. These terms and conditions will be subject to the specific FlightPlus terms and conditions which must be accepted by you prior to making your booking. Changes to or Cancellation of your FlightPlus by OceanMap Travel, OceanMap Travel reserves the right to make changes to your FlightPlus where such changes are occasioned by one of its Travel Suppliers, for instance an airline cancelling a flight or route. We will notify you as soon as we can, if there is time before your departure. Your confirmation will show you the planned timings as of the date of the confirmation. If you are notified of any Major Changes to your FlightPlus after we have confirmed your booking but before you travel , you can either accept these new arrangements (and recover any difference in price) or cancel your FlightPlus and receive a full refund from OceanMap Travel. Major Changes shall include: a change in your departure or arrival flight by more than 12 hours; a change in the length of your holiday; or a change in the airport you depart or arrive from (except where the airports are in the same cities), a change of accommodation to a lower standard or to a different resort, cancellation of a tour. In any event, and subject to events outside our control described below, we will pay you the following compensation: Period before departure^ when a cancellation or Major Change is notified to you by OceanMap Travel Compensation per adult* where alternative is chosen Cancellation of your holiday by OceanMap Travel * For children invoiced at reduced rates, compensation will be paid on a pro-rata basis of the adult rate. ^ The departure date is excluded when calculating the relevant period. OceanMap Travel will not be liable to you for any compensation if forced to cancel or make any changes to your FlightPlus as a result of events outside our control and which neither or OceanMap Travel or its Travel Suppliers could reasonably foresee. Events outside our control include: war; threats of war; terrorism; riots; civil unrest; natural and nuclear disasters; actual or potential weather conditions; health risks; industrial disputes; technical problems with transport; closed or congested airports; and any other similar events. Where as a result of such an event occurring after your departure a significant part of your FlightPlus cannot be provided, you will be offered a suitable alternative if available. If a suitable alternative is not available, or for good reasons, you do not accept the offered alternative, we will return you to your place of departure. Again we would strongly recommend that you take out comprehensive insurance to cover such circumstances.
Full payment for all FlightPlus, air, insurance products and car rental (other than car rental pay-on-arrival bookings) is required at the time of booking. Please note that additional charges may be payable for car rental (e.g. optional insurance, additional drivers, mileage) as further set out in the specific car rental terms and conditions. The timing and collection of payment for hotels depends on each individual hotel’s terms and conditions. The timing of payment will normally be in one of three ways: (i) full payment at time of booking, (ii) deposit at time of booking with remainder payable on checkout or (iii) full payment on checkout. In order to ascertain which applies to your booking, please refer to the ‘Payment Summary’ when making your booking or see your confirmation e-mail. The collector of payment will either be OceanMap Travel, the Travel Supplier, the hotel or its representative. Some hotels may charge additional local taxes. OceanMap Travel may be required to pass your card details to the relevant Travel Supplier for fulfillment of the booking. Payment methods other than those stated on the Site will not be accepted and no responsibility is accepted for cash or cheques sent through the post. Before payment is received in full, OceanMap Travel or the Travel Supplier is not obliged to issue any tickets, confirmations, vouchers, or other travel documents. However, you shall in all cases remain liable for payment of the amounts agreed for the travel products and services ordered. OceanMap Travel is an IATA Ticketing Agent – your tickets for scheduled flights will be sent to you within 24 hours of payment being accepted. Payment can be made by all major debit and credit cards as detailed on the Site. OceanMap Travel reserves the right to charge you in addition for any handling fees we or the Travel Supplier incur in relation to the bookings made by credit card. You will be notified of the relevant charges at the time of booking. OceanMap Travel reserves the right to pass on any charges relating to card charge backs. OceanMap Travel or the Travel Supplier reserves the right only to deliver tickets, confirmations, e-vouchers or other travel documents to your credit card billing address when requested to do so by the credit card issuer. Failure to supply the correct credit or debit card billing address information may result in the cancellation of your booking, delays to the issue of your tickets and may make the fare(s) subject to increase. Please ensure that the billing address details you give match those on your billing statement. Further, in an effort to minimise the effects of credit card fraud, we reserve the right to carry out random checks, including validating name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998. In some cases, we may request you to either fax or post to us proof of your address and a copy of the credit card and recent statement before issuing any tickets. Refunds will be processed to the form of payment used at the time of booking. This will be made payable to the person who made the original payment. Taxes fluctuate in line with exchange rates. If you pay by credit card, payment for your flights may be taken directly by the airline. If there are any problems with your payment, we will contact you within 48 hours of your booking (or within 24 hours if you are travelling within 48 hours). OceanMap Travel will not be liable for any subsequent price increase as a result of payment failure. Any price increase must be paid for by you before the booking can be confirmed. Please note that the airline payment and payment to OceanMap Travel for any other products or OceanMap Travel charges will appear as separate transactions on your credit card statement. If you book a FlightPlus, OceanMap Travel will take payment for your entire package
6. Passports, Visas and Health Requirement
The information in this section is valid for British Citizens only. Non-British Citizens (including: citizens of British Dependent Territories; those who hold their citizenship by virtue of a connection with Gibraltar; British subjects who have a right of abode in the United Kingdom; and EC and other nationals) should consult the Embassy of their destination country and the Home Office Immigration Department regarding any special documentation for the countries they are visiting or for return to the UK. Some overseas countries have an immigration requirement that your passport is valid for a minimum period after you enter that country, typically 6 months. If your passport has less than a year to run, please ensure you have a passport valid at least for the duration of your trip, although we recommend that you ask the Passport Agency before you travel to make sure. For further information about your UK passport and applications for renewal, please visit the UK Passport website at www.ukpa.gov.uk If your passport is in its final year of validity, we advise you confirm the requirements of the destination before making final travel plans. Children not already included on a valid British passport will need to hold their own passport if they are to travel abroad. Children who were included on a passport before 5 October 1998 may continue to travel with the passport holder until: The child reaches the age of 16; or The passport on which the child is included expires; or the passport on which the child is included is replaced or an amendment results in the issue of a new passport the name on the passport must match the name on the ticket, otherwise you may not be able to travel and insurance may be invalid. If, after booking a holiday but before travelling, any member of your party changes their name, e.g. as a result of getting married, we must be notified immediately so that we can try to make the necessary changes to your holiday documentation.
Travellers to the United States:
It is important that all travellers to the United States take note of the following:
A visa will be necessary for entry to the United States unless passengers are eligible under the Visa Waiver Scheme. The Visa Waiver Scheme allows holders of full British Citizens Passports who have the right of abode in the UK to complete a Visa Waiver Form and submit this on arrival. You must ensure that you comply with all US Government requirements as per the Visa Waiver Form before confirming your booking. All British passport holders, including children, travelling to the USA under the VWP (Visa Waiver Programme) will need their own machine-readable passports (MRP). This means that anyone without a MRP, including children who are currently on a parent’s passport, will need a visa to travel to the USA. A British Passport is machine-readable when the white strip at the foot of the personal data page (at the back of the passport) bears two lines of print. If there’s no white strip, or the white strip is blank, then the passport is not machine-readable. For further details on entry requirements for the USA, check the US Embassy website: www.usembassy.org.uk or the Foreign & Commonwealth Office: www.fco.gov.uk. If you are not a British citizen, you should contact your Embassy for information and advice on the visa requirements of the countries you propose to visit. Please note: Passport and visa regulations can change and you should therefore check with the relevant embassy well in advance of travel. It is your responsibility to be in possession of a valid passport and if appropriate, a visa. It can often take some time to obtain a visa, so you are advised to apply in plenty of time. We accept no responsibility for customers who do not possess the correct documents. It is your responsibility to check and comply with any health requirements. We recommend that British Citizens visit the ‘Health Advice for Travellers’ section of the Department of Health’s website at www.dh.gov.uk/PolicyAndGuidance or speak to their GP. Non-British Citizens should make enquiries at their own country’s Department of Health or similar advisory body.
7. Other Generally Applicable Terms
If you are travelling into or out of the EU, or on an EU carrier, you may have rights which you can assert against the relevant airline in the event that your flight is cancelled, delayed or you are denied boarding. For more information about EC Regulation 261/2004, Liability of OceanMap Travel Where you have bought a FlightPlus, OceanMap Travel accepts responsibility for ensuring that it is supplied as described on the Site, and for matters which arise as a direct result of our negligence and/or breach of our contract with you. Further, we accept liability for any negligent act or omission of our Travel Suppliers whilst they are acting within the scope or in the course of their authority to provide any service or arrangement forming part of the FlightPlus that you have booked with us, including death, personal injury or illness. Where you have bought a DIY Package or any Other Product, your contract is with the Travel Supplier for whom we are acting as agent. While we are therefore unable to compensate you, we will do our utmost to contact the Travel Supplier on your behalf. OceanMap Travel does not accept liability where the failure to provide part or all of your booking, death or personal injury is not caused by any fault of us, our agents or Travel Suppliers. In respect of international travel by air, sea and rail, our liability will be limited in the manner provided by the relevant international conventions. Where OceanMap Travel is liable for direct loss this will be limited to a maximum of the total price of the products or services in respect of which a claim is made (save for the case of death or personal injury in respect of which there is no limit). OceanMap Travel will not be liable for any indirect or consequential loss of any kind in contract, tort or otherwise arising out of your use of this Site or any of the travel products or services booked or purchased on the Site.
Liability of OceanMap Travel
Where you have bought a FlightPlus, OceanMap Travel accepts responsibility for ensuring that it is supplied as described on the Site, and for matters which arise as a direct result of our negligence and/or breach of our contract with you. Further, we accept liability for any negligent act or omission of our Travel Suppliers whilst they are acting within the scope or in the course of their authority to provide any service or arrangement forming part of the FlightPlus that you have booked with us, including death, personal injury or illness. Where you have bought a DIY Package or any Other Product, your contract is with the Travel Supplier for whom we are acting as agent. While we are therefore unable to compensate you, we will do our utmost to contact the Travel Supplier on your behalf. OceanMap Travel does not accept liability where the failure to provide part or all of your booking, death or personal injury is not caused by any fault of us, our agents or Travel Suppliers. In respect of international travel by air, sea and rail, our liability will be limited in the manner provided by the relevant international conventions. Where OceanMap Travel is liable for direct loss this will be limited to a maximum of the total price of the products or services in respect of which a claim is made (save for the case of death or personal injury in respect of which there is no limit). OceanMap Travel will not be liable for any indirect or consequential loss of any kind in contract, tort or otherwise arising out of your use of this Site or any of the travel products or services booked or purchased on the Site.
Queries and Complaints relating to your Booking
Please contact our customer services team, if you have any other enquiries or complaints relating to your booking prior to departure. If you have a complaint relating to a Travel Supplier and/or hotel during your stay, please ensure that you officially log your complaint with the relevant Travel Supplier and/or hotel prior to your return. If you have any other enquiries or complaints relating to your booking during your stay, please contact our customer services team on your return and no later than 30 days after it giving your booking reference and all other relevant information. If we or any of our Travel Supplier’s requires further information you must supply that promptly in writing. This simple procedure must be followed as we and our Travel Supplier’s need to be able to investigate the problem and, where possible, rectify it quickly. In relation to FlightPlus your failure to comply with this procedure could result in us being unable to accept responsibility.
All airlines are required to collect Advance Passenger Information from passengers before travel to or from the USA and certain other countries. You agree to supply this information to OceanMap travel.co.uk and consent to OceanMap travel.co.uk passing this information to the airlines who may onward disclose it to foreign authorities. If you do not supply Advance Passenger Information at the time of reservation, you may be refused to entry to these countries. Many airlines like US Airways, American Airlines and many US carrier has mandatory to pass complete and valid passport information to reservation before issuance of tickets. Even many of them strictly issue Debit Memo, if entire details are not passed before issuance. It is also important that the information is accurate so that you do not have any delay when you pass through Immigration on arrival in these countries. The information you will be asked to provide will depend on the country you are visiting but will include passport information, city and country of residence and destination address if traveling to the USA (for all travelers on your booking). If you are traveling to a country that requires Advance Passenger information,
OceanMap.co.uk will ask Advance Passenger Information (API) after completing your reservation and it is the passenger responsibility to provide us the requested information on time. If in case passenger not able to provide the requested details, there will be cancellation charges will apply and it depends upon the airlines fare rules.
It is your responsibility to ensure that you do not behave in a way which is inappropriate or causes offence or danger to others or which risks damage to property belonging to others (including but not limited to drunkenness, air rage) whilst on your holiday or using a service/product. If your behaviour is inappropriate and/or causes offence, or damage to others, or risks damage to property belonging to others, we and/or our Travel Suppliers (e.g. airline staff) may cancel you booking, in which case our and our Travel Supplier’s responsibility to you will cease immediately and you will not be eligible for any refunds, payments of compensation and/or any reimbursement of any cost or expenses you may incur as a result of such termination. Further, you will be liable to reimburse us for any expenses we incur as a result of such termination.
Use of the Site
The Site is provided on an ‘as is’ and ‘as available’ basis. OceanMap Travel does not accept any liability in respect of your ability to access or use the site at any time or any interruption in that any failure to complete any transaction. OceanMap Travel does not warrant that the Site is free from computer viruses or other properties that may cause loss or damage.
Information on the Site
OceanMap Travel offers all of the general information on the Site for purposes of guidance only. Please note that OceanMap Travel may at any time change any aspect of the Site or its content, including the availability of any suppliers, features, information, database or content. You need to check with the relevant Travel Supplier, destination, embassy, or tourist office to confirm the guidance is up to date. In particular, with respect to passports, visas, and vaccination requirements, OceanMap Travel does not guarantee that the information is always up to date and it is your responsibility to ensure that you understand and comply with all relevant passport, visa, and vaccination requirements. OceanMap Travel does not guarantee that information on the Site (including without limitation prices, descriptions or dates) is free from errors or omissions but we will use all reasonable endeavours to correct any errors or omissions as soon as practicable once they have been brought to our attention. By way of example, the majority of hotel and other accommodation descriptions are fed directly to our Site by the Travel Supplier or the hotels themselves.
You agree to be bound by the following obligations, including without limitation: You accept financial responsibility for all transactions made under your name or account. You must be 18 years of age or over and have legal capacity. You warrant that all information you provide about yourself or members of your household shall be true and accurate. The Site must not be used for speculative, false or fraudulent bookings. The transmission of threatening, defamatory, pornographic, political, or racist material or any material that is otherwise unlawful is expressly prohibited. The Site and any content may not be modified, copied, transmitted, distributed, sold, displayed, licensed or reproduced in any way by you, except that one copy of the information contained within the Site may be made for personal, non-commercial use.
Denial of Access
OceanMap Travel reserves the right to deny access to the Site at any time without notice.
Links to Third Party Web Sites
The Site may contain hyper links to external web sites owned and operated by third parties. OceanMap Travel has no control over or association with such third party sites and no responsibility in relation to the accuracy, completeness and quality of the information contained within them. Any and all contents on these external web sites do not reflect products, services or information provided by OceanMap Travel. You should direct any concerns regarding any external link to the site administrator or webmaster of such site.
OceanMap Travel shall not be liable for any failure in the course of this Agreement if the same shall arise out of a force majeure event. This shall include without limitation government intervention, wars, civil commotion, hijacking, fire, flood, accident, storm, strikes, lockouts, terrorist attacks, or industrial action affecting OceanMap Travel or its suppliers.
Currency rates quoted in the Site are derived from a number of sources and may not in all cases be updated daily. You may wish to verify actual rates on the date of booking. In addition, where hotels are payable on check-out, the exchange rate may have changed since the time of booking.
Copyright and Trademarks
The copyright and all proprietary rights in the Site and all content are reserved by OceanMap Travel. The material contained within the Site is the property of OceanMap Travel or its affiliates unless identified as belonging to third parties. The name OceanMap Travel and any other marks, logos and graphics of OceanMap Travel displays on the Site are registered trademarks of OceanMap Travel or its affiliates. Other company and product or service names displayed on the Site may be the trademarks of their respective owners. You are not granted any right or licence to use any trademarks.
The air holidays shown are ATOL Protected by the Civil Aviation Authority, and we act as agents for licensed tour operators; the relevant ATOL number is displayed with each holiday shown. The flight bookings we make are also ATOL Protected, except when tickets for scheduled flights are sent to you within 24 hours of payment being accepted, or where your payment is made direct to airlines. ATOL Protection extends primarily to customers who book and pay in the United Kingdom. If your booking is ATOL protected, this will be clearly stated in your confirmation email. Visit www.atol.org.uk if you want to know more.
Your Financial Protection
When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.
We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).
If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.